About this heating and cooling referral service
Who runs Traralgon Heating & Cooling, what happens to a heating or cooling enquiry, and how to check refrigerant, gasfitting and electrical licences in VIC.
Traralgon Heating & Cooling is an enquiry and referral website operated by Yes Right Pty Ltd, ABN 91 664 546 061. Households around Traralgon and the Latrobe Valley use it to describe a heating or cooling job, and the details are passed to up to three independent local businesses that install or service that kind of system. That business assesses the job and gives its own quote.
Yes Right Pty Ltd does not install, service or repair heaters or air conditioners. It holds no refrigerant handling licence, gasfitting registration or electrical licence. The site has no technicians, vehicles, showroom or stock, and it publishes no customer reviews or past jobs. Any picture on the site illustrates the type of system a page talks about. It is not a photo of work arranged through an enquiry sent here.
What happens after you send an enquiry?
- You fill in the heating and cooling enquiry form with your suburb, your contact details and a short description: a split system for a cold lounge room, a gas ducted heater that has stopped lighting, a reverse cycle system to replace an old gas wall furnace, a service before winter, or something else.
- Your details go to an independent business that handles that type of heating or cooling work in or near your area. The privacy notice explains what is collected and who receives it.
- The business contacts you and asks what it needs, such as photos of the existing unit and its compliance plate, the size of the rooms, the type of roof space and where an outdoor unit could go.
- If the job suits it, the business prepares its own quote. You decide whether to go ahead.
The business may pay Yes Right Pty Ltd a fee for the referral. Sending the form does not book a visit, and there is no promise that a business will be available for every job or every town.
What is the installer responsible for?
Once you engage a business, the arrangement is between you and that business. It is responsible for the site visit, sizing the system, the quote and what it covers, the contract, payment terms, the installation or repair, commissioning, any certificates and any warranty it offers.
Heating and cooling jobs often involve three separate licensed areas of work. Refrigerant work on an air conditioner needs an Australian Refrigeration Council licence under the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989. Work on a gas heater needs a gasfitter registered or licensed with the Building and Plumbing Commission, and servicing a gas space heater or central heater calls for the specialised class of Type A appliance servicing. Connecting a new system to the switchboard is electrical work for a licensed electrician. One business may hold all three, or it may bring in others. Ask who will do each part.
If you want a Victorian Energy Upgrades discount on a reverse cycle system, the work has to go through an accredited provider, or an installer working with one, and the discount appears in the quote. Energy Victoria’s heating and cooling discounts page lists accredited providers by region, including Gippsland.
How do I check an installer’s licence in Victoria?
Get the business name and the names of the people doing the work, then check them yourself before you sign or pay a deposit.
| What to check | Where to check it |
|---|---|
| The technician holds a refrigerant handling licence, or the business holds a refrigerant trading authorisation | Look for the Tick licence check run by the Australian Refrigeration Council |
| The gasfitter is registered or licensed, and covers Type A appliance servicing | Find and check a practitioner on the Building and Plumbing Commission site |
| The electrician or electrical contractor is licensed | Search a public register on the Energy Safe Victoria site |
You can also ask to see a gasfitter’s photo ID card. Energy Safe Victoria says the card lists the classes of work the person is allowed to do, with the registered classes on the back.
What does this site cover?
The list of heating and cooling services shows the jobs you can send an enquiry about, and the Traralgon page covers the home town. Enquiries are accepted from Traralgon, Morwell, Moe, Churchill, Tyers, Glengarry, Yinnar and Rosedale. Which towns a business travels to is up to that business. The home page links to the main guides and common questions.
This site is not for emergencies. If you smell gas, or people or pets in the house feel dizzy, sick or headachy while a gas heater is running, turn the heater off, get everyone into fresh air and call 000 if anyone is unwell. Do not use the heater again until a qualified gasfitter has checked it.
Next step: send the job details
For a system that has stopped working but is safe to leave off, or a new system you are planning, describe the heating or cooling fault or project with your suburb, the make and model of what you have now, what it is doing, and photos of the unit and its compliance plate.